Acquiring an Arakuto

More than an extraordinary surface for cooking, more than a beautiful object, an Arakuto altar is an invitation to reconnect, to rediscover the sacred and authenticity in everyday life. Acquiring an Arakuto culinary altar is a choice for a true art de vivre; it is also about becoming the guardian of an artisanal ideal.

This page provides all the information you need to make the purchase of an Arakuto altar a seamless experience.

Our consumerist society celebrates the relentless production of disposable objects, or those whose lack of quality predestines them to failure. Social clichés, the tyranny of trends, and a culture of scarcity condition us to consume for the sake of consuming—often for a fleeting moment of gratification or to numb, however briefly, the anxiety of existing in a reality whose meaning eludes us a little more each day. Beyond the obvious degradation of natural environments and wildlife caused by this orgy of consumption, it is our very humanity that stands at risk: mechanical labor, exploitative working conditions often bordering on slavery, the perversion of human connections, and the alienation of our physical, psychological, and spiritual health.

While necessity forces many to overlook the quality of goods, their origins, or the conditions under which they were produced, too often we turn a blind eye during a purchase for the hollow satisfaction of finding a “great deal,” or to satisfy a desire carefully planted in our minds by skilled marketers. In doing so, we become not just the victims of the ailments we suffer from, but also their unwitting agents.

The love of craft, precision, integrity, the pursuit of elegance and durability—these principles inherent to the ideal of artisanal craftsmanship, guarantors of the highest quality, hold transformative potential. They can enhance our quality of life and ensure the natural renewal and preservation of the Earth’s resources.

At Arakuto, we embody this ideal in every culinary altar we create. These altars are not mere surfaces for cooking but works of art designed to endure for generations. They represent a philosophy of respect: respect for the tree sacrificed to yield their wood, respect for the artisanal know-how handed down through centuries, respect for nature and the bonds it weaves among us.

I believe in the power of objects shaped by an artisan’s hands to bring meaning to our lives by adding their original beauty and a sense of the sacred, helping us cultivate what is real—or as Pagnol so aptly put it, “de l’authentique!” Today, more than ever, the artisanal ideal is a revolutionary and humanist path. It enriches the lives of those who find fulfillment in the joyful pursuit of mastering their craft, and it re-enchants the everyday for those whose lives are touched by the unique light and soul of artisanal objects.

Every time we—within our means—choose to support artisanal excellence, we contribute to the beauty and vitality of this world and help usher in a more thoughtful and just society. By choosing an Arakuto culinary altar, you are not just acquiring an object: you are joining a mission. A mission of preservation, transmission, and celebration of what human hands can achieve at their very best.

Ecommerce Terms and Conditions

1. Introduction

This document contains important information about your rights and obligations, as well as terms, limitations, and exclusions that may apply to you. Please read it carefully.

You may not order or obtain culinary altars or services from this website if you (a) do not accept these terms, (b) are not of legal age to enter into a contract with Arakuto, or (c) are prohibited from accessing or using this website or its contents, goods, or services under applicable law.

1.1. Scope of Conditions — These general terms and conditions of online sale ("Terms") apply to your use of the Arakuto website (the "Website"). By using this Website, you accept these Terms. If you do not accept them, please refrain from using this Website. This Website is operated by Arakuto, with offices located at 1380 Newton Street, Suite 202, Boucherville, Québec, Canada J4B 5H2 ("Arakuto," "we," or "our").

1.2. Modifications — Arakuto reserves the right to modify these Terms at any time at its sole discretion by updating this page. Your continued use of this Website after any changes constitutes your acceptance of such modifications. Please periodically visit this page to review the current Terms.

1.3. Agreement — By accessing this Website, you agree to be bound by these Terms, our Privacy Policy, and any additional conditions mentioned herein.

2. Purchases

2.1. Eligibility — The culinary altars, balms, and services available on this Website may be purchased by individuals who have reached the age of majority in their jurisdiction and who have the legal capacity to enter into a contract. By placing an order, you represent and warrant that you meet these criteria.

2.2. Orders — Your order constitutes an offer to purchase under these Terms. All orders must be accepted by us to form a binding agreement. We reserve the right to refuse or cancel orders at our sole discretion, even after confirmation. Additional verification may be required before acceptance.

2.3. Payment Processing — We use a third-party payment provider to process credit card transactions on this Website. If you purchase products or services or make credit card payments on this Website, your credit card information will be protected by encryption, such as via the Secure Socket Layer (SSL) protocol. Transactions with this third party are governed by its separate terms of use.

2.4. Pricing and Taxes — Prices, taxes, and shipping fees are displayed at checkout. Arakuto reserves the right to correct pricing or availability errors and may cancel orders resulting from such errors. Prices are subject to change without notice.

2.5. Production and Availability — Arakuto culinary altars are produced continuously, with a complete fabrication process requiring 100 days. The online store displays, in real-time, the number of days remaining before the next altar is ready for shipment. For example, a customer selecting a "Pegasus" model in the "Intimate" size may see 35 days remaining until the altar is ready for shipping. If no altar of the selected model and size is in production, the displayed timeline will default to 100 days. Once an altar has reached maturity, a 7-day preparation period is required for final touches, including the "Kigoroshi" ritual, application of linseed oil, and the Cure balm. No altar will display a timeline of fewer than 7 days to ensure this final preparation phase is completed meticulously.

2.6. Ownership and Risk — Ownership and risk of loss transfer to you upon delivery of the culinary altar to the designated shipping address.

3. Preorder

3.1. Applicability — Preorders apply only to specific products announced as available for preorder. Currently, culinary altars are not subject to a preorder process, as their availability is updated in real-time on the online store.

3.2. Preorder Terms — Preorder terms include:

Payment of a deposit or the full price at the time of preorder.
Confirmation of the preorder via email.
Shipment after full payment and product availability.
Cancellation rights as specified in the preorder confirmation email.

3.3. Rights and Limitations — Arakuto reserves the right to limit quantities, refuse preorders, or adjust preorder timelines due to unforeseen circumstances.

4. Delivery

4.1. International Shipping — Arakuto ships to most international destinations, offering free shipping to Canada, the United States, the United Kingdom, and the following countries in the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

For deliveries outside Canada, customers are responsible for all applicable customs duties, taxes, and fees. Arakuto is not liable for delays caused by customs procedures or local regulations.

4.2. Fees and Timing — Shipping fees, estimated delivery times, and available carriers will be displayed at checkout. These details are subject to change without notice.

4.3. Preparation Time — Culinary altars require a 7-day preparation period after maturity before shipping, while Cure balms are typically ready for same-day dispatch.

4.4. Damaged or Delayed Shipments — If a shipment is delayed or damaged during transit, please contact our customer service team. Claims must be filed within 14 days of delivery.

5. Product Description and Variability

5.1. Natural Variations — Arakuto culinary altars reflect the unique nature of the wood used, which may exhibit subtle variations in color, grain, and finish. These natural singularities add to the charm and highlight the authentic craftsmanship behind each piece.

6. Returns and Refunds

6.1. Policy Overview — Due to the unique and artisanal nature of our culinary altars and balms, no systematic return, exchange, or refund policy applies if the product is received in good condition.

6.2. Damaged Products — If a product is damaged during delivery, please contact customer service within 14 days of receipt to discuss replacement or refund options. Return shipping for damaged or defective products will be covered by Arakuto.

6.3. Special Orders — Special orders are non-refundable, except in the case of proven defects.

7. Warranty

Arakuto ensures the exceptional quality of its culinary altars through a unique 90-day maturation process and daily quality checks. This meticulous attention guarantees that only outstanding products reach your hands, capable of withstanding the test of time under normal use conditions.

7.1. Coverage — Arakuto warrants its culinary altars and balms against manufacturing defects for a period of 12 months from the delivery date. This warranty covers structural defects, material anomalies, or manufacturing flaws that prevent the product from fulfilling its intended purpose.

7.2. Exclusions — The warranty does not cover:

Normal wear and tear from daily use.
Damage resulting from improper use, inadequate maintenance, or failure to follow care instructions.
Alterations, modifications, or repairs performed by unauthorized third parties.
Natural variations in wood, such as color, grain, or texture, which are part of its unique character.

7.3. Claims — To submit a claim, contact customer service promptly with:

A detailed description of the defect.
Clear photos illustrating the issue.
Proof of purchase (invoice or order confirmation).

7.4. Resolution — After reviewing your claim, Arakuto will determine whether the product is covered by the warranty. Repairs or replacements will be provided at Arakuto's discretion, free of charge if covered. In some cases, transportation or handling fees may apply.

7.5. Repair Services — For products not covered by the warranty, Arakuto may offer a paid repair service. Please contact customer service for further information.

8. Altar Use and Care

8.1. Preserve Your Altar — To ensure the longevity and performance of your culinary altar, we recommend carefully following the provided care instructions. Arakuto shall not be held liable for damages resulting from improper use or inadequate maintenance. Visit the Preserve Your Altar page to learn more about caring for your Arakuto altar.

9. Allergies and Materials

14.1. Customer Responsibility — Arakuto shall not be held liable for any allergic reactions, sensitivities, or adverse effects arising from the use of its products, including but not limited to the wood used in culinary altars, finishing oils, or the ingredients contained in the Cure balm. While all materials utilized in the manufacturing of Arakuto products are of natural origin, it is the sole responsibility of the customer to determine their sensitivity or allergy to any such materials prior to purchase or use. By purchasing or using Arakuto products, the customer acknowledges and accepts this responsibility and waives any claims against Arakuto, its owners and representatives, for allergic reactions or sensitivities.

10. Liability and Indemnification

10.1. General Limitation — If you are dissatisfied with this Website, its materials, products, or services, or any of the Terms, your sole and exclusive remedy is to stop using the Website.

10.2. Maximum Liability — Our total liability, under any circumstances and for any reason, is limited to the actual amount you paid for the products or services purchased through our Website. This limitation is your exclusive remedy for any issue.

10.3. Exclusions of Damages — Under no circumstances will Arakuto, its affiliates, officers, directors, employees, agents, or service providers be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from your use of, or inability to use, this Website, even if we were advised of the possibility of such damages. These limitations may not apply in jurisdictions that do not allow such exclusions or limitations, in which case liability is limited to the fullest extent permitted by applicable law.

10.4. Responsibility for Damages to Equipment or Data — If your use of this Website causes damage to equipment, software, or data requiring service, repair, or correction, you are solely responsible for the costs associated with such actions.

10.5. Indemnification — You agree to indemnify, defend, and hold harmless Arakuto, its affiliates, and their respective directors, officers, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses, including legal fees, resulting from your use of this Website, any submissions made by you, or violations of these Terms or applicable laws by you or anyone accessing the Website through your account. Arakuto reserves the right to assume exclusive defense and control of any indemnified matter, requiring your cooperation in such defense.

10.6. Force Majeure — Arakuto is not responsible for any delay or failure to fulfill obligations under these Terms due to circumstances beyond our reasonable control. Such events include, but are not limited to, acts of God, natural disasters, pandemics, governmental actions, wars, labor strikes, telecommunications failures, and power outages.

11. Customer Service and Dispute Resolution

11.1. Contacting Customer Service — For any questions, complaints, or requests for assistance, our customer service team is here to help. We are committed to responding to your inquiries within 48 business hours and providing solutions tailored to your concerns.

11.2. Resolving Product or Order Issues — If you experience any issues related to a product or order, we encourage you to contact our customer service team as soon as possible. We will strive to resolve the situation promptly and to your satisfaction.

11.3. Mediation — If a dispute remains unresolved, you agree to attempt mediation before initiating any legal action. Mediation will take place in Boucherville, Québec, or may be conducted remotely through digital means, as agreed upon by both parties.

11.4. Mediation Costs — The costs associated with mediation will be shared equally between both parties unless another arrangement is agreed upon in advance.

11.5. Legal Proceedings — In the event of legal action, proceedings must be initiated in a court of competent jurisdiction in the province of Québec, Canada, and will be governed by applicable Canadian laws and jurisprudence.

12. Conditions of Use and Intellectual Property

12.1. Intellectual Property Rights — All content on this Website, including text, images, graphics, logos, and designs, is protected by intellectual property rights owned or licensed by Arakuto. Any unauthorized use of this content is strictly prohibited.

12.2. Use and Maintenance of Products — To ensure the longevity and performance of your culinary altar or balm, we recommend carefully following the provided maintenance instructions. Arakuto will not be held responsible for damages resulting from improper use or inadequate maintenance.

12.3. Suspension or Termination of Website Access — Arakuto reserves the right to suspend or terminate access to the Website without prior notice in the event of a violation of these Terms or for any other reason deemed reasonable by Arakuto. Suspension or termination does not relieve the parties of obligations incurred prior to such action.

Frequently Asked Questions

This summer of 2025. We invite you to follow us on social media and be the first to know about the opening of Arakuto's online boutique.
Arakuto does not offer made-to-measure altars. The dimensions offered for each altar model reflect our vision of beauty, and are the result of a creative process driven by Thierry Forbois' aesthetic sensibility.
Arakuto culinary altars are handcrafted over a 100-day production cycle. The online boutique provides real-time updates on availability and production timelines for each model. Once your altar reaches maturity, a 7-day preparation period ensures each altar undergoes final touches, including the Kigoroshi ritual, oil application, and packaging. Once shipped, delivery times vary depending on your location.
Yes, Arakuto ships to most international destinations. We offer complimentary delivery to Canada, the United States, the United Kingdom, and select European Union countries. For all other destinations, shipping fees will be calculated during checkout.
For orders shipped outside of Canada, customers are responsible for any applicable customs duties, taxes, or fees. These costs are not included in your order total at checkout; you will need to pay these charges before receiving your order. Upon request, we can estimate the customs charges for your location before you place your order.
After placing your order, you will receive an email confirmation with a tracking number once your altar has been shipped. Use this number to track your order's progress.
Due to the unique and artisanal nature of our altars, returns and exchanges are not accepted unless the product arrives damaged. If your altar is damaged during delivery, please contact us within 14 days of receipt to arrange a replacement or refund.
If your altar is damaged during transit, contact us within 14 days of delivery. Provide photos of the damage and your proof of purchase. We will arrange for a replacement or refund, and Arakuto will cover return shipping costs.
Arakuto offers a 12-month warranty on all its culinary altars covering manufacturing defects, including structural issues or material anomalies. This warranty does not cover normal wear and tear, improper use, or damage from inadequate maintenance.
Yes, Arakuto offers a paid repair service for products that are no longer under warranty. Contact our customer service team for details and pricing.
Orders can be modified or canceled before shipping. Once an altar enters the 7-day final preparation phase, cancellations may no longer be possible. Please contact customer service as soon as possible for assistance.
Detailed care instructions are provided with each altar and on our Preserve Your Altar page. Proper maintenance is essential for preserving its beauty and longevity.
If your order is delayed, we will notify you via email with updated information. If you have concerns, please contact our customer service team for assistance.
Our customer service team is available to assist you with any questions or concerns. We aim to respond within 24 business hours.
At Arakuto, our respect for the lives of the trees felled to create our culinary altars transcends conventional notions of sustainability. For us, the sacrifice of a tree is a sacred act—one that demands profound reverence and an unwavering sense of responsibility. This deep conviction guides every decision we make.
The hard maple wood (Acer saccharum) that forms the body of each Arakuto altar is of the finest grade and FSC-certified, ensuring it is responsibly sourced from forests in the United States and Canada. This certification guarantees that the wood we select upholds the balance and vitality of these ecosystems. To craft the constellations inlaid upon the altar’s surface, we chose reclaimed American black walnut (Juglans nigra), breathing new life into this noble material.
Each altar is treated with three coats of polymerized linseed oil—solvent-free and zero VOC—and protected with Cure Balm, a blend of 100% organic ingredients. These thoughtful measures not only enhance the durability and beauty of every piece but also minimize its ecological footprint.
By creating altars designed to endure for generations, we honor the life-sacrifice of the tree from which it comes. Each Arakuto altar stands as a testament to the timeless connection between humanity and the natural world, celebrating the sacred beauty of life.

Acquiring an Arakuto

Contents

Ecommerce Terms and Conditions